Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Support Portal

Support Portal

Welcome!
Please raise a ticket for Support in conTrac, learnTrac or docTrac.

  • Customer Support

    Need help with conTrac/learnTrac? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

Powered by Jira Service Management
{"xsrfToken":"effc64f365430caf85ddb153eb1f2a4734421a5c_lout","branding":{"id":"1","key":"con","name":"Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#131a47","headerLinkHoverBGColor":"#131a47","headerBadgeColor":"#131a47"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/98ff4b47-fc7f-479d-915f-a727a6e3f673/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzFjNjRhMy1hZTY4LTRjMTgtYTU4ZS01ZjQxMWJiMTBlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4ZmY0YjQ3LWZjN2YtNDc5ZC05MTVmLWE3MjdhNmUzZjY3MyI6WyJyZWFkIl19LCJleHAiOjE3Njg1NDYzMjUsIm5iZiI6MTc2ODU0NTcyNX0.MOZxanDCSb3j42MKyo2V_3NT7rpcBN-rC_HIPBAleEw&client=971c64a3-ae68-4c18-a58e-5f411bb10e82&mode=fit","logoId":"98ff4b47-fc7f-479d-915f-a727a6e3f673","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"conTrac & learnTrac Support","userInitialAnnouncementMessageWiki":"<p>Thank you for contacting the conTrac/learnTrac Helpdesk.</p>\n<p>Your query has created a ticket in the Helpdesk Management System (JIRA).</p>\n<p>The support desk operates between the hours 9:00am - 5:00pm Monday - Friday and we will get back to you within 24 hours of your request. If the matter is urgent, please contact your Contractor Manager within your client's organisation.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"conTrac & learnTrac Support","announcementMessage":"Thank you for contacting the conTrac/learnTrac Helpdesk. \n\nYour query has created a ticket in the Helpdesk Management System (JIRA). \n\nThe support desk operates between the hours 9:00am - 5:00pm Monday - Friday and we will get back to you within 24 hours of your request. If the matter is urgent, please contact your Contractor Manager within your client's organisation.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#61c2f3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzFjNjRhMy1hZTY4LTRjMTgtYTU4ZS01ZjQxMWJiMTBlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Njg1NDYzMjUsIm5iZiI6MTc2ODU0NTcyNX0.RH6bLNR8CWhCNeOai-tdksxEfuxCGtDLoTal8F1xxy4&client=971c64a3-ae68-4c18-a58e-5f411bb10e82&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"con","projectId":10001,"serviceDeskId":1,"name":"Support Portal","description":"<p>Welcome!<br> Please raise a ticket for Support in conTrac, learnTrac or docTrac.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Customer Support","descriptionHtml":"","callToAction":"Customer Support","introHtml":"<p>Need help with conTrac/learnTrac? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Enhancement or Change Request</p>","icon":10511,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"52","name":"Contractor Manager Setup Request","descriptionHtml":"","callToAction":"Contractor Manager Setup Request","introHtml":"<p>Request form for a new Contractor Manager in ConTrac</p>","icon":10520,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://ysp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[4,6]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"YSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NzFjNjRhMy1hZTY4LTRjMTgtYTU4ZS01ZjQxMWJiMTBlODIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1NDY5MjUsIm5iZiI6MTc2ODU0NTcyNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.L6rGz9ncUPt5GB6_r2rFvw7qWYsD8BG_kDzKypkFgmc","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"971c64a3-ae68-4c18-a58e-5f411bb10e82","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ysp","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"effc64f365430caf85ddb153eb1f2a4734421a5c_lout","baseUrl":"https://ysp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ysp.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"971c64a3-ae68-4c18-a58e-5f411bb10e82","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c0cf4ef5880d441fa55e01b07fa12d57","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ysp.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}